Oracle Fusion - RMA - End to End Process

 RMA Creation Process

1. Initiate RMA: The process begins when a customer requests to return goods. The order manager initiates an RMA based on the original sales order.

2. Types of RMA:

   • Referenced RMA: Raised against the order line.
     • Select the order for which a return is needed.
     • Select the line.
     • On top of the line, select the Return action.
     • Choose the return reason.
     • Provide the quantity and submit.
     • This will create an RMA order.
   • Unreferenced RMA:
     • Go to Create Order.
     • Provide the customer details.
     • At the line level, select the action and choose Add Unreferenced Return Line.
     • Provide the item number.
     • Select the return reason.
     • Under Shipment, select the warehouse.

3. Create RMA Order: Submit the Order. An RMA order is created in Oracle Fusion Order Management.

4. Approve RMA: The RMA order is reviewed and approved

5. Send the RMA details to the warehouse to receive the items.

RMA Receipt Process

1. Receive and Inspect Items: The warehouse receives the items and performs an inspection.
2. Send Receipt Confirmation: Upon inspection, the warehouse sends the receipt confirmation.
3. Interface Activities: The interface performs the following activities and submits the receipt request:
   • Validate Org Code
   • Validate Sub Org
   • Validate Items
   • Validate RMA Order:
     • Endpoint: /fscmRestApi/resources/11.13.18.05/salesOrdersForOrderHub
   • Validate RMA Lines:
     • Command: curl --verbose -X GET fscmRestApi/resources/11.13.18.05/rmaLinesForReceiving?q=RMA=<rma_order_number>&limit=[limit]
     • Capture RMA Order Number
     • Capture Receipt Header ID
     • Capture Receipt Line ID
   • Create RMA Receipts:
     • Endpoint: /fscmRestApi/resources/11.13.18.05/receivingReceiptRequests
4. Check Receipt Transaction Status: Under Inventory, navigate to Review Completed Transaction task.
5. Process Receipts: Run the job "Send receipt confirmation" to process the receipts.
6. Run Auto Invoice Job: Complete the billing by running the Auto Invoice Job.
   • Check the billing status: Navigate to Receivables > Billing > Manage Transaction.
   • Provide the RMA Order Number under reference.
   • Provide the BU and Transaction Source as "Distributed Order Orchestration".

Sample Receipt Payload

{

    "ReceiptSourceCode": "CUSTOMER",

    "RMASourceSystemName": "OPS",

    "OrganizationCode": "ORG_CODE_DC",

    "ShipmentNumber": "RMA_ORDER_NUMBER",

    "CustomerPartyNumber": "PartyNumber",

    "EmployeeName": "Vijaya Kumar",

    "TransactionDate": "2025-02-25",

    "WaybillAirbillNumber": "trackingnumber",

    "lines": [

        {

            "ReceiptSourceCode": "CUSTOMER",

            "SourceDocumentCode": "RMA",

            "ItemRevision": null,

            "Subinventory": "SUB_INV_CODE",

            "OrganizationCode": "MOB_DC",

            "AutoTransactCode": "DELIVER",

            "TransactionType": "RECEIVE",

            "Quantity": 2,

            "UOMCode": "PCS",

            "DocumentNumber": "REFERENCED_ORDER",

            "DocumentLineNumber": "1",

            "ReceiptAdviceHeaderId": GET_ITFROM_rmaLinesForReceiving_API,

            "ItemNumber": "ITEM_NUMBER"

        }

    ]

}